Delivery & Returns Information

COVID19

UPDATE July 22nd 2020:

We are open and processing orders.

We're currently busier than usual and we aim to dispatch your order within 2 working days but please allow a little longer during busy periods. Most deliveries are arriving within their estimate deliery times, however Royal Mail are advertising that despite their best efforts there may be some delays. If you have any questions about about an order please don't hesitate to get in touch.

We value your business and support and thank you for your patience. Stay safe and take care.

Pip x

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During this uncertain and difficult time we are lucky enough to have the ability to work from home. While postal services allow we will continue to ship orders, however we will be making a few small changes to the way we do business to stay in line with the governments guidelines and keep our customers and ourselves safe.

We are using Royal Mail click and drop service or a courier that collects so we come in contact with as few people as possible.

Shipping Internationally has temporarily been suspended.

We will be following all government guidelines and if there are any changes we will update them on here.

Thank you for your understanding. Stay Safe, Pip x

DELIVERY

We offer FREE UK delivery when spending £5 or more. Orders less than £5 will incur a £1.95 delivery charge.

Our aim is to dispatch your order within *2 working day of receipt (*Monday to Friday). Orders placed on a weekend or a public holiday will be dispatched on the next working day. Please allow approx 3 to 4 days for delivery. The majority of orders are dispatched the same/next day but this cannot be guaranteed.

 We use Royal Mail or Courier at our discretion to mainland UK, Highland & Scottish Isles, Isle of Man, Northern Ireland, Isle of Wight, Isles of Scilly & The Channel Islands Please note that during holiday periods ie: Christmas, orders may take longer to dispatch due to the high volume that we receive at these times.

We can offer a next day delivery service within the UK (Monday to Friday), however please contact us prior to placing your order to discuss this.

 

 

INTERNATIONAL DELIVERY

We offer worldwide shipping at a flat rate of £9.95 per order.

Please allow 7 working days for delivery to Europe and 7 to 10 working days for the rest of the world.

 

RETURNS & REFUNDS

If you are not satisfied with your purchase, returns are accepted within 28 days. Goods must be returned in their original packaging in a resaleable condition. P&P costs are non-refundable in this instance. Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.

A full refund/exchange will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.

Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly goods found to have been used will not be replaced or credited.

Once returned your refund will be processed and a credit will be applied to the original payment within 10 working days.

Any claims for non-delivery must be made within 30 days of purchase. 

Our address is Pips Crafts, 2 Morgan Walk, Nantwich, Cheshire, CW5 5UQ