GENERAL T's & C's
We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
We accept payment by Paypal, credit/debit card payments, Apple Pay & Google Pay via our secure online server. Payment must be made for all orders at the time they are placed, We are unable to hold or reserve stock if payment has not been received. We do not accept cheques or postal orders unless by prior arrangement.
We aim to dispatch orders within 2 working days of receipt of payment. The majority of orders are dispatched same/next day but this cannot be guaranteed. We use Royal Mail or Courier at our discretion to mainland UK, Highland & Scottish Isles, Isle of Man, Northern Ireland, Isle of Wight, Isles of Scilly & The Channel Islands Please note that during holiday periods ie: Christmas, orders may take longer to dispatch due to the high volume that we receive at these times.
We can offer a next day delivery service within the UK (Monday to Friday), however please contact us prior to placing your order to discuss this.
Please note that we cannot accept instructions to leave parcels in bins of any kind. Requests for parcels to be left outdoors or in unsecure locations are entirely at the the customer's risk, your written request on your order will be proof of this. No claim for damage due to loss, theft or poor weather conditions will be accepted in these cases. By requesting that parcels be left in outdoor or unsecure locations, the customer is accepting these terms and waiving their right to claim for lost or damaged parcels.
We adhere to Royal Mail's lost parcel guidelines. Lost parcels will not be resent until 15 working days have lapsed since the parcel was sent. It is the customer's responsibility to ensure that the correct address is provided in full. We cannot accept claims for missing parcels where an incorrect or incomplete address has been provided.
RETURNS & REFUNDS
If you are not satisfied with your purchase, returns are accepted within 28 days. Goods must be returned in their original packaging in a resaleable condition. P&P costs are non-refundable in this instance. Please note that we will not accept liability for loss of goods being returned so we recommend that the necessary insurance (Certificate of Posting or Recorded Delivery) be taken by you.
A full refund/exchange will be given on faulty goods or where an incorrect item(s) has been sent to you. Claims will only be settled after the faulty goods have been returned with the nature of the fault clearly stated.
Any goods returned incomplete i.e. packaging missing, accessories missing etc. will not be replaced or credited. Similarly goods found to have been used will not be replaced or credited.
Once returned your refund will be processed and a credit will be applied to the original payment within 10 working days.
Any claims for non-delivery must be made within 30 days of purchase.
Our address is Pips Crafts, 2 Morgan Walk, Nantwich, Cheshire, CW5 5UQ
EXCLUSION OF LIABILITY
No liability will be accepted for any injury loss or damage suffered as a result of the use of any products supplied by Pips Crafts.